Zoho CRM Powered by Zia LLM: The Future of AI in Business

Zoho CRM Powered by Zia LLM: The Future of AI in Business

Zoho unveil our in-house Large Language Model (LLM) by Zia, designed to elevate our AI capabilities and redefine your CRM experience.

What is LLM?  

LLM, or Large Language Model, is an advanced AI system capable of understanding and generating human-like text based on contextual input. Zia's custom-built LLM is tailored to empower Zoho CRM with secure, precise, and highly efficient AI-driven solutions for your business operations.

Initially, Zia's LLM will enhance the Smart Prompt feature, previously integrated with OpenAI, to deliver intelligent AI responses. This feature assists in streamlining daily sales activities, improving efficiency, and simplifying decision-making. By analyzing your CRM data contextually, Smart Prompt provides actionable recommendations for tasks such as composing emails, summarizing notes, or extracting record-specific details.



You now have the freedom to choose between Zia LLM and OpenAI’s ChatGPT for Smart Prompts, giving your business greater flexibility in selecting the AI engine that fits your needs.

How Does This Impact You?  

While the functionality of the Smart Prompt feature remains consistent, Zia's LLM offers some unique advantages:

  • Enhanced Security: Zia LLM operates within Zoho's secure infrastructure, adhering to rigorous data protection protocols for optimal data handling.

  • Ease of Use: No external accounts or API keys are required your Zoho CRM account is all you need.

  • Seamless Functionality: Both Zia LLM and ChatGPT ensure uninterrupted performance, delivering contextual recommendations and generative responses to support your sales processes.




You can now choose between Zia LLM and OpenAI’s ChatGPT for processing Smart Prompts, giving you the flexibility to select the AI engine that best suits your business needs.

Record Summary: Gain a concise overview of critical record details such as deal status, pending tasks, recent communications, and more—presented in one place. This feature saves time and helps you make informed decisions efficiently.Prompt Builder: Create, customize, and manage AI prompts that deliver personalized responses within CRM. This functionality utilizes Zia’s generative AI to simplify CRM interactions, automate tasks, and enhance user productivity. More details are on the way.
As we keep marching ahead, so shall our LLM keep expanding to handle our entire AI operations.

Zia’s LLM will continue to evolve, taking on more AI-driven tasks to optimize your CRM experience.

Feature Availability  

  • Smart Prompt with OpenAI (ChatGPT): Available for Enterprise users and above across data centers in the US, EU, IN, AU, and CA.

  • Smart Prompt with Zia LLM: Accessible to Enterprise and Ultimate users with 20+ licenses in the US data center, supporting English-only operations.

 For more details www.pfc-group.com.


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