Zoho CRM: New Updates for Better Call Logging and Flexibility
What’s New?
When enabled, these fields will appear in the call layout, offering a structured way to capture phone details. If disabled, they will remain hidden for a cleaner layout.
To Number: Captures the recipient’s phone number.
From Number: Captures the caller’s phone number.
These fields are key for precise call tracking, logging, and reporting, helping teams manage interactions efficiently.
Important Notes:
If you have telephony integration enabled, these fields will automatically appear in the call layout and will be enabled by default in the Calls Preferences tab when a call record is logged through the phone system.
Fields marked as mandatory cannot be disabled.
For calendar-based bookings, enabling the “To Number” field is required to proceed.
For detailed insights, check out our guide on Logging Calls.
For more details viist pfc-group.com.
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