Analyzing large datasets can often feel overwhelming, especially when you need to make quick decisions. To make this process simpler and more efficient, Zoho CRM introduces category columns in reports. These come in two types:
Number-based category columns – Group numerical field values into custom categories.
Picklist-based category columns – Organize picklist field values into custom categories.
By breaking down complex datasets into meaningful segments, Zoho CRM empowers you to uncover insights and make smarter decisions with ease.
Why Categorize Data in Reports?
Customize categories to fit your specific business needs.
Transform unstructured data into actionable insights.
Quickly identify trends or gaps within your data.
Identify well-performing, underperforming, or problematic areas in your business.
Number-based Category Columns
This feature helps group numerical values into understandable ranges, making reports easier to analyze. It’s especially useful for datasets with many numerical fields.Jonathan, a sales manager, is reviewing last year’s sales report to identify high-value customers. He categorizes the “Annual Revenue” column into segments like:
Occasional Customers
Low-Value Customers
High-Value Customers
How to Add Numerical Categories:
Open your report, click Edit, and then click the + icon to add category columns.
Choose the numerical field you want to categorize and name your new column.
Define ranges for each category by setting minimum and maximum values.
Key Points:
Continuous ranges ensure no data is left uncategorized.
Add up to 10 categories, plus system-defined minimum and maximum ranges.
You can include two category columns in row or column groups.
Picklist-based Category Columns
Picklist-based columns let you organize text values for better data comprehension.
Example Use Case:
Jonathan now wants to analyze customer distribution by region. He creates a category column based on the “Country” field and segments customers into:
North
South
East
West
Open your report, click Edit, and then click the + icon to add category columns.
Select the picklist field to categorize and name your column.
Create categories and assign relevant values to each.
Key Points:
Add up to 10 categories with 20 values each.
Include two category columns in row or column groups.
Important Notes and Limitations
These category columns are specific to individual reports.
Not available for joined reports—any category columns in included reports will be removed.
Filters and cross-report usage are not supported for category columns.
For more details visit pfc-group.com.