Zoho has announced a much-anticipated feature in Zoho Desk. A select group of users now has early access to the "2-Year Data in Analytics - Reports" feature, allowing them to create reports using data from the past two years.

Enhanced Reporting Tools: This feature was developed in response to user requests for more flexible reporting options. With it, you can generate detailed reports within Zoho Desk that span two years, helping you analyze historical data and make better decisions.

Your Feedback is Valuable: Zoho extends its gratitude to everyone who participated in the early access phase. Your feedback has been crucial in refining this feature, ensuring it meets user needs before the full release.

Temporary Suspension for Improvements: Despite the positive feedback, technical issues with performance and scalability have been identified. To address these issues and prevent disruptions, Zoho has temporarily suspended the early access. This will allow us to make necessary improvements for a smoother user experience.

Next Steps and Support: The Zoho team is working diligently to resolve these technical challenges and plans to reintroduce the feature with enhanced performance soon. If you need assistance with reports created during the early access or encountered any errors, please contact our support team at support@zohodesk.com. We are here to help.

Thank You for Your Patience: We understand the excitement around this feature and apologize for any inconvenience caused by its temporary suspension. Thank you for your patience and understanding as we work to deliver an improved version soon.

For more details for application and implementation  please visit our website or contact us directly at pfc-group.com .