See It, Record It: Streamlining Issue Reporting with Video

Zoho announced "Record Screen" option in Bigin, making it easier and faster for you to report issues in your Bigin account. This new video-based feature allows you to record your screen and provide detailed descriptions of any problems, making it easier for our customer support team to track, identify, and resolve issues.

Before this update, reporting a problem to Bigin's support team involved writing a description of the issue and sending it via email. The support team would then work on the ticket based on your description. However, some issues require more detailed information to resolve effectively, often leading to screen sharing sessions and lengthy back-and-forth communication with our support team. With the "Record Screen" option, you can now visually explain problems by quickly recording your screen. This reduces the need for long meetings and screen-sharing sessions. Simply record your problem, send it to the support team, and a support ticket is automatically generated, significantly speeding up the ticket resolution process. Plus, the recording tool allows you to mask any sensitive customer data before sharing, ensuring your privacy is protected.

You can find the "Record Screen" button in the "Need Help?" section or by going to the user menu and navigating to the Need Help section. After clicking it, a consent screen will appear to get your approval.

Once you give consent, the screen recording will start, with a maximum duration of five minutes.

When you're done, you can edit the recording by adding voice-overs, masking sensitive details, trimming the video, muting the audio, and highlighting specific sections. After editing, submit the recording to automatically create a new ticket, streamlining the support request process.

That's all for this enhancement. We hope you find these improvements helpful. For more details contact pfc-group.com .

 

• Related Articles

• New views to manage activities within a record

  We hope you're well! Today, we're here with a useful update to the Activities related list. As you might be aware, parent records display related information from other modules as related lists. This helps you get a 360-degree view of what's ...

• Zoho CRM: The Canvas Record Form for Enhanced Customization

  Zoho announced Zoho Crm innovation with Canvas functionality now extends to record forms, enabling you to personalize record entries with the power of Canvas! Enhancing CRM Interactions with CanvasIn the heart of any CRM lies the ability to manage ...

• Zoho CRM: Achieve multi-level record prioritization with multiple Kanban views per module

  As you may already know, the Kanban view in Zoho CRM is a card-based view that displays data in an organized manner for better comprehension. Until now, CRM only supported a single Kanban view per module. As a result, every time you needed a Kanban ...

• Zoho CRM: New updates for hassle free error management in CRM wizards

  Hello customers, We're thrilled to introduce some enhancements to our wizards, ensuring a smoother, more intuitive experience, focused mainly on helping you out resolving errors faced while creating wizards, and some added options. First a quick ...

• Zoho Projects: Introducing BugTracker's latest version

  When developers find a bug, the process grinds to a halt. They stop coding, navigate to the issue tracking software, and endure through an endless barrage of windows. What was a seamless flow of creation a couple of minutes before suddenly becomes a ...