Real-Time Updates: Activities Module in Cliq
Hello everyone,
Zoho Desk and Zoho Cliq integration is transforming how agents stay on top of their tickets. Imagine this: as soon as a ticket is created or its status changes, or even when a ticket is escalated, a Cliq notification pops up. This real-time alert system ensures that agents are always in the loop, no matter where they are.
Notifications from the Activities module
To make life even easier, the integration now extends to the Activities module. This means that agents receive notifications not just for tickets but also for tasks, calls, and events. Whether it's a new task, a completed call, or a reminder for an upcoming event, the notifications are there to help agents plan their day with precision.
Stay Ahead with Real-Time Updates
Picture this: An agent schedules a call with a customer for 4:30 PM but suddenly can't make it. Instead of scrambling to notify a colleague, a Cliq notification is sent automatically, informing the new agent about the call. No more informal alerts; everything is streamlined and professional.
Once that call wraps up, if the agent selects the Call Completion checkbox, a notification goes out confirming that the call is completed. It's that simple, ensuring that everyone stays on the same page without extra effort.
New Twists in the Tickets Module
But that's not all. Zoho Desk has added even more notification options in the Tickets module. Now, agents receive alerts when they are mentioned in a ticket comment. For instance, if Adam asks John for an update by tagging him in a comment, John gets an instant Cliq notification. From there, John can quickly change the ticket status, reassign it, or reply—all from within Cliq.
Who Did What? No More Guessing
In addition, if John owns a ticket and Adam makes an update, a notification is sent to John detailing the changes. This way, John knows exactly what was updated and by whom, ensuring nothing slips through the cracks.
For more details contact pfc-group.com .
Related Articles
Deprecating Activities module
We're glad to connect with you yet again. Activities module split into Calls, Meetings, and Tasks modules was released to all customers by Jan 2022. Customers who signed up Zoho CRM before that release would have the Activities module along with ...Zoho Cliq - Enhanced Call Controls
Hello Team,We have some important announcement about how you manage call permissions in Zoho Cliq. What’s New? New Location for Call Permissions We’re moving the permissions for “Audio Calls” and “Video Calls” from the “Live Media” section to a new ...How can you join/start scheduled meetings in Zoho Cliq - Android TV app?
Cliq's Android TV app will help you join meetings and start scheduled meetings from your TV. Let us see how you can sign in and use Cliq's features in the app. Download from Google Play Store: Go to Google Play store on your Android TV and search for ...Zoho Analytics : August 2024 Updates
Hello Users! Zoho announced the latest enhancements and features in Zoho Analytics. These updates are designed to improve your data connectivity, analysis, and overall experience. Let's dive in! Effortless Cloud Data Connection Imagine accessing your ...Zoho Crm : Kanban Updates for Meetings
Zoho is set to roll out major improvements to the Kanban view for all Activities modules by the end of July. The current system-defined Kanban view will be deprecated to introduce a more customizable and user-friendly version. What's Changing? ...