Knowledge Base updates and enhancements: Resetting article insights and simplified cloning
Hello everyone,
Hope you are well!
Knowledge Base articles can provide a wealth of information on a wide range of topics to help readers find solutions to their problems. That's why the Knowledge Base is one of the most popular self-service platforms.
Recently, we've enhanced the KB to improve usability.
Resetting article insights
Once an article is revamped, the article owners can reset the following metrics: Likes, Dislikes, and Views. This way, fresh insights can be captured.
Likes: By resetting the number of likes on the article, you can more easily assess whether the article is meeting readers' expectations.
Dislikes: Resetting the dislikes after updating the content helps in evaluating the effectiveness of the revised article.
Views: Resetting the views after a revamp helps in determining the updated article's popularity.
Please refer to our help doc for further details.
Selecting a category during article cloning
While creating a new article, writers can clone any published article and use the format. Instead of selecting the category, section, and subsection after cloning, they can now set these during the cloning process. 
Please refer to our help doc for further details.
Related Articles
Zoho Learn 2.0: Elevating training and knowledge sharing
Custom portals: Tailored learning experiences and knowledge sharing One of the most significant enhancements in Zoho Learn 2.0 is the introduction of custom portals. Now, you can create personalized training environments and also share knowledge with ...Grow Your Knowledge Base: How Header Tags Improve Visibility
Header tags and when to use them Imagine you are building a guide for your readers. You want it to be easy to follow, visually appealing, and useful for everyone who visits your page. This is where header tags come in—they are the unsung heroes of ...Simplified Setup: Zoho Desk Enhances Feature Categorization
Hello Everyone Zoho announced that Zoho Desk's setup page is getting a makeover to improve feature organization and navigation. Here's what's changing: Why the Revamp? Simplified Navigation: The new setup page is more intuitive, reducing clicks and ...Zoho Desk: September 2024 Instant Messaging Enhancements
Good communication is essential for any successful business relationship. With these new features and updates in Instant Messaging, you can strengthen connections and improve how you interact with customers. Zoho introduced more ways for you to stay ...Zoho Bigin: Bigin's enhancements in December 2023
Dear Bigin users, I hope all of you are doing well. We're happy to announce a few recent enhancements we've made to Bigin, each of which we'll go over in more detail. IMAP integration enhancement We are excited to announce an enhancement to our IMAP ...